Shipping policy

Shipping Policy

Processing Times

Please allow up to 7 business days for most orders to be processed before shipping. Many of our products are handmade or made to order, so processing time may vary depending on the item and order size.

Processing time does not include weekends, holidays, or shipping transit time.

If you need an order by a specific date, please contact us before placing your order. We will let you know whether we can accommodate your timeframe.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location.

The shipping method used may vary depending on the size, weight, destination, and contents of your order.

Tracking Your Order

Once your order ships, you will receive tracking information using the email address provided at checkout.

Please allow time for the carrier to update tracking information after your shipping label has been created.

Delayed or Lost Packages

Once an order has been accepted by the shipping carrier, delivery times and tracking updates are outside of our control.

If your package appears to be delayed or lost, please contact the shipping carrier using the tracking information provided with your order.

Johanna Lesley Creations is not responsible for carrier delays or packages lost in transit. However, if there appears to be an issue with your shipment, you are welcome to contact us and we will provide any information we have that may help with a carrier claim.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

  • Check around your property, porch, mailbox, or other delivery areas.

  • Check with household members or neighbors.

  • Contact the shipping carrier or your local carrier facility.

Carriers may occasionally mark a package as delivered shortly before it actually arrives, so we also recommend allowing an additional business day.

Johanna Lesley Creations is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Customers are responsible for additional shipping charges if an order is returned due to an incorrect or incomplete address provided at checkout.

International Shipping

We currently offer international shipping to select countries available at checkout.

International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

International delivery times may vary due to customs processing and carrier delays.