Refund policy

Refund & Exchange Policy

At Johanna Lesley Creations, many of our items are handmade or made to order. Please review our policy before placing your order.

Refunds

All sales are final. We do not offer refunds.

Exchanges

We accept exchanges on eligible, non-custom items within 14 days of delivery.

To be eligible for an exchange, the item must be:

  • Unworn and unused
  • Unwashed
  • In its original condition
  • Free from stains, odors, pet hair, or other signs of use

Please contact us before sending an item back.

Customers are responsible for return shipping costs and shipping costs for the replacement item unless the exchange is due to an error made by Johanna Lesley Creations.

Custom Orders

Custom orders are not returnable and are not eligible for exchange.

This includes personalized items and products created or altered specifically at the customer's request, including custom names, wording, images, colors, sizing, or other requested changes.

Please carefully review all names, spelling, sizing, colors, and other information when placing a custom order. Johanna Lesley Creations is not responsible for errors in information provided or approved by the customer.

Apparel

Please review sizing information before ordering. Shirt brands and styles may fit differently, and choosing an incorrect size does not qualify for a refund.

Eligible non-custom apparel may be exchanged according to the exchange policy above.

Drinkware & Handmade Items

Due to the handmade nature of our products, slight variations may occur from one item to another. Small differences that are part of the handmade process are not considered defects.

Custom or personalized drinkware and other custom products are not returnable or exchangeable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery so we can make it right.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the packaging if the item was damaged during shipping

Once the issue has been reviewed, we will provide an appropriate resolution, such as correcting or replacing the affected item.

Sale & Clearance Items

Sale and clearance items are final sale and are not eligible for exchange.

By completing your purchase, you acknowledge and agree to the terms of this Refund & Exchange Policy.